1. Introduction

Hans Institute respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy applies to information collected through our website, online forms, WhatsApp communication,
email, phone calls, admissions processes, training registration, documentation support, and other official service channels.

2. Information We Collect

We may collect personal information when you register for training, make enquiries, complete forms, request documentation support,
apply for international opportunity guidance, or communicate with our team.

• Full name
• Phone number and WhatsApp number
• Email address
• Residential address or location
• Date of birth where required
• Passport information where applicable
• Educational and training background
• Employment history and CV/resume details
• Documents submitted for application or review
• Payment confirmation details
• Messages, enquiries, and communication records

3. How We Use Your Information

Hans Institute uses personal information only for legitimate training, admissions, communication, documentation,
and service delivery purposes.

• To respond to enquiries and provide admission guidance
• To process training registration and enrollment
• To provide course access, updates, and training support
• To prepare certificates or training-related records
• To review documents for career-readiness or application support
• To provide international opportunity guidance where applicable
• To communicate payment confirmation and service updates
• To improve our website, services, and learner experience
• To comply with legal, regulatory, or institutional requirements

4. International Opportunity and Documentation Support

Where applicants request international opportunity guidance, Hans Institute may review documents such as CVs, passports,
training certificates, work experience records, educational documents, and supporting evidence.

These documents are used strictly for assessment, documentation guidance, application preparation support,
and client service purposes. Hans Institute does not guarantee visa approval, employment, licensing approval,
work permits, or immigration outcomes.

5. Sharing of Information

Hans Institute does not sell personal information. We may share information only where necessary for service delivery,
legal compliance, or applicant-requested support.

• With authorized Hans Institute staff and service officers
• With training instructors or administrative staff where necessary
• With third-party service providers supporting our website or forms
• With employers, institutions, or partners only where applicable and authorized
• With official bodies where required by law or regulation

6. Payment Information

Hans Institute may receive payment confirmation details such as transaction reference, payer name, amount paid,
payment channel, and date of payment. We do not request or store sensitive bank card details directly on this page.

Payments should only be made through official Hans Institute payment channels. Applicants are advised not to send payments
to unauthorized individuals.

7. Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access,
misuse, loss, alteration, or disclosure.

• Limited staff access to applicant information
• Use of official communication channels
• Secure form systems where applicable
• Internal review before document handling
• Spam protection and form validation tools where available

8. Data Retention

Hans Institute may retain applicant and trainee information for as long as necessary to provide services, maintain training records,
handle enquiries, comply with legal requirements, resolve disputes, and support institutional administration.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor activity,
enhance user experience, and support marketing or analytics functions.

Visitors may disable cookies through their browser settings, although some website features may not function properly.

10. WhatsApp, Email, and Third-Party Platforms

When you contact Hans Institute through WhatsApp, email, social media, online forms, or third-party platforms,
your information may also be subject to the privacy policies of those platforms.

Applicants should avoid sending highly sensitive information through unofficial or unsecured channels.

11. Your Rights

Subject to applicable laws and institutional requirements, you may request to:

• Access personal information we hold about you
• Correct inaccurate information
• Withdraw consent for certain communications
• Request deletion of information where legally appropriate
• Ask questions about how your information is used

12. Accuracy of Information

Applicants and trainees are responsible for providing accurate, truthful, and up-to-date information.
Hans Institute may not be responsible for delays, rejections, or service issues caused by false, incomplete,
misleading, or inaccurate information provided by an applicant.

13. Children’s Privacy

Hans Institute services are generally intended for adults and career-focused learners. Where information relating to minors is collected
for childcare, training, or related purposes, such information should be provided by a parent, guardian, or authorized person.

14. Updates to This Policy

Hans Institute may update this Privacy Policy from time to time to reflect changes in our services, website operations,
legal requirements, or institutional policies. Updates will be posted on this page.

15. Contact Us

For privacy-related questions, corrections, or requests, please contact Hans Institute through our official channels.